Frequently Asked Questions
Everything you need to know about shopping with Holden Store.
What is your shipping policy?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I return or exchange an item?
If you are not completely satisfied with your purchase, you can return or exchange any unworn items with tags attached within 30 days of delivery. Please visit our returns portal to start the process.
What payment methods do you accept?
Holden Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I know which size to choose?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or you can contact our support team for specific measurements.
Are your materials sustainably sourced?
We are committed to ethical fashion. Most of our collections use organic cotton and recycled materials. Detailed fabric information is listed under the 'Composition' section of each product.
Can I track my order?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.